Credential Recovery

This involves identity verification steps, such as answering security questions, receiving a reset link via email or using multi-factor authentication to ensure secure account recovery.

Note: Users do not need to contact the Help Desk unless necessary. In most cases, they can perform password reset operations on their own.

To reset Password, follow these steps:

1. From the login page, click the Forgot Password button.
2. On the Password Reset page, answer the security questions.
3. Enter your email address in the Email* field.
4. Click the Submit button to send the request. A password reset link will be sent to the registered email address.
5. Open the email, click the reset link, and follow the on-screen instructions to reset your password.