TI Configuration
Q.1. How are support and monitoring managed post-deployment?
Answer: Once deployed, Connectors are actively monitored by TI’s support team. Dedicated communication channels (e.g., chat groups or direct contacts) are set up for real-time issue handling. Additionally, TI coordinates with vendor teams to stay ahead of any changes that may impact integration.
Q.2 What are the possible configuration decisions each new customer needs to make for a planned installation of Trial Interactive?
Answer: The following TI configurations are available:
| Module / Product Name | Description | Standard? Extra Cost? | Available on Multi-Tenant? | Installation Considerations |
|---|---|---|---|---|
| TI eTMF | Standard | Yes | ||
| Study Start Up | Separate Module Pricing by Study/Month | Yes | ||
| myTI | Separate Module Pricing by Study/Month | Yes | ||
| TI Collaborate (Shared Workspace) | Separate Module Pricing by Study/Month | Yes | ||
| Please Review | Separate 3rd Party License | No | ||
| OnlyOffice | Separate OEM License | Yes | ||
| DocuSign | Separate 3rd Party License | Yes | ||
| AdobeSign | Separate 3rd Party License | Yes | ||
| Custom Reports | LOE Hours, estimated by report | Yes | ||
| OCR | Separate OEM License | Yes | ||
| Validation Package | Separate Module Pricing, flat fee with 15 days consulting | Yes | ||
| IRB Integration | LOE Hours, estimated by separate RS and SOW | Yes |
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