What is QMS?

A quality management system (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements, thereby improving its effectiveness and efficiency on a continuous basis.

ISO 9001:2015, the international standard specifying requirements for quality management systems, is the most prominent approach to quality management systems.

A QMS handles the following essential records:

Complaints
Investigations
CAPA
Action Items
Change Control
Root Cause Analysis
Effectiveness Checks
Risk Analysis
Audits
Findings and Observations
Training Management
Controlled Documents