Close Incident

Closing incident must be configured from the workflow setting.

Follow the steps to close the Incident:

1. To close the incident, locate the incident that user need to close.
2. From the view by menu select the MY ASSIGNMENT view and select the Incident.
3. After select the Metadata will appear, from the top right side of the metadata panel. Click on the Close Incident.

   

4. The Close Incident pop window will appear with the Closure comment.
5. Provide the closure comment and click on the close incident button.